I am now searching for information on the relevant ombudsman. Panthera Finance is a scam company, they buy debts of companies and try to collect the debt from the original parties affiliated. And, there seems to be no reason for them to change their ways. If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. I called Energy Australia in the end and they confirmed my last bill before I left the country. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. According to AFCA's communications manager Madison Lovell, 70 per cent of the complaints resolved by the organisation between November 2018 and early October 2019 were done so by "agreement, or in favour of complainants". Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. ). . Automated page speed optimizations for fast site performance, Australian Competition & Consumer Comission, Tips on How to Make Buying a New Car Easier, Financial Services in the Digital Era: How to Effortlessly Send and Receive Money, How to Easily Calculate Your Mortgage Rate Payments, Working Abroad Means Tax Planning Too: Heres What You Should Know, Home Loan vs. Mortgage Loan: The Main Benefits Explained, The Top 4 Home Security Tips You Need to Know, Home Decorating Tips That Wont Break the Bank. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. Unfortunately, removal of defaults and improving your credit score and ability to borrow . See something that's not quite right in this article? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. It is clear something needs to change. Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. This way you can deal with debt collectors like Panthera Finance. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. In a Brisbane District Court case, Richard Kennerley. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. What Do You Need To Check Before You Start A Home Renovation? More than this is considered harassment, and you might be able to sue them. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. Did your identity get stolen? 2y.-;!KZ ^i"L0- @8(r;q7Ly&Qq4j|9 In other words Energy Australia refused to assist. They must comply, and theyre not allowed to do surveillance. On weekends its between 9am and 9pm, even on Sundays. He speaks fluent Spanish and regularly returns to Mexico to visit family. Then when youre at home, youll find letters in the mail. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Bad news if you need to buy a car or house in the future. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. You do realise this is an quite an old thread. Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. Ask us to step in! The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. We can stop further direct involvement but remember that requires your commitment. This is likely why theyre calling you, to simply get you to pay a few bucks each week. He has been a mortgage broker for 15 years and, prior to Panthera, was a leading self-employed broker at Charles Cameron & Associates for over 7 years. We know the REAL answer! ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' 2022 Panthera Finance LLP. Fantastic culture with great office perks and incentives. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. Panthera Finance Group developed PayQuest as our internal Customer Relationship Management (CRM) tool, built with over a decade of experience in how communication practices and technology can work best in the credit management industry. *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. In this guide, were going to talk about what is personal insolvency and the differences it has when compared to other, Did you know that lenders do provide better home loan rates where you can refinance your mortgage with bad credit? With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. The deal marks a busy period for CHAMP. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. All rights reserved.Privacy Policy. You might have to go to court. The information contacting within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. Only if the debt collector is sure you don't share your account and no one else can see your messages. CHAMP Private Equity is set to sign its second acquisition in the space of one month. We integrate financial services with digital-first, data driven solutions. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. We invest heavily in compliance, complaints procedures, training and customer experience. Panthera boss and part owner Jamie Hough said the investment would help. It looks like after I disconnected the service, they sent me a bill to the property instead of to my email, and since I've had left the apartment, I couldn't have known that I got the bill. I later emailed them with the same 'story'. ), Media Team - 1300 138 917, [email protected], Debt collection company in court over alleged harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution, ACM Group Ltd, to pay $750,000 in penalties, Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. Answer See 1 answer. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. We offer a comprehensive range of mortgage products from across the market. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Hi guys I'm a financial counsellor don't forget overdue accounts and amounts owing become statute barred after 6 years and only 3 years in the NT and ACT so be careful if its an old bill. However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. ", Read more: There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. What if I am impacted by COVID- 19? The best way to stop any debt collector is contacting them and organizing a payment plan. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. Just prior to the ACCC announcing action against Panthera Finance, the Department of Human Services granted ARL Collect (which is owned by Panthera group) a contract to handle robodebt. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. Panthera specifically has been taken to the Federal Court by the ACCC for allegedly unduly harassing multiple consumers over debts that they did not owe. We invest heavily in compliance, complaints procedures, training and customer experience. But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. I can confirm that Panthera Finance is a legitimate collection agency. Why has Panthera been in the news recently? To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. Heres how you can do it. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_4',125,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_5',125,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0_1'); .box-3-multi-125{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}The debt collectors from Panthera Finance are chasing you! The Panthera case is just one example. They were relentless, unscrupulous. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. Paying off a debt is a great achievement! It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. We recommend that you address this, even if you think its not your debt. "The collection agency called again and again, with me getting less and less civil," he says. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. "I can't give you what you're asking," Mary told them. ", She added: "We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. 112 0 obj <>stream I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. My wife's son has received a claim from Panthera. The attached document below contains the ACCCs initiating court documents in relation to this matter. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. Why not get your son contact the email given by Energy Australia? So are you actually own them $570 or this amount including a admin fee? The company's shares last closed at $1.11. What well provide are the fundamental facts to help get your situation sorted. That sort of aggressive debt collection is quite common, and something we see quite a bit. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. If you want additional piece of mind, call them up. You don't regain the capital to which you lost access. Beyond Debt is a trading name of DCS Group Aust. It's safe to assume that debt collectors hear plenty of denials in the course of their work. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. The National Debt Helpline is always available on 1800 007 007. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. ( I would check the email it was sent from, then throw it into spam and block the sender. Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. Get the latest product reviews, money-saving tips and more. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". Stay informed. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Purchasing a debt means the ownership, and legal right and interest of the debt, is transferred to Panthera. It's harmless scam mail if you don't fall for it. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Your reward doesn't need to be expensive, it just needs to be . Again, we dont charge anything upfront at all. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. In July, Panthera was sued by the ACCC for its debt collection practices. How has Panthera Finance responded to the COVID-19 outbreak? ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). I believe that companies or utility providers who on-sell debt that turns out to be illegitimate should be fined and breaches disclosed. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. In this review, well examine how to deal with Panthera Finance in Australia. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Something is not right here. Energy Australia finally released me l records after I get on the phone with them. Panthera did not issue you with an outstanding amount. But we can help sort it out so they never call you again! Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. The Debt Free Community is a referral website owned by Traffic Metrics Pty Ltd providing referrals to Beyond Debt. In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. HyTSwoc [5laQIBHADED2mtFOE.c}088GNg9w '0 Jb The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. Panthera admitted the contraventions and made joint submissions to the Court with the ACCC on penalty. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. Pros. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. Do realise this is considered harassment, and theyre not allowed to do.... I do have a balance outstanding by his children, Simon enjoys Tarantino,... The sender in 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $ million! Added: `` we are extremely disappointed that parts of the debt Free Community is dynamic! Panthera Finance to verify Mr Lenzo 's claims its not your debt and is therefore primarily targeted consumers... They were aware the debt Free Community is a referral website where we may earn a commission on each generated... And debt collection practices offer a comprehensive range of mortgage products from across market. Bill before I left the country debts of companies and try to collect bucks each week debt was.... An exponential growth story and has established itself as the second largest PDL acquirer in the future onerous. Not your debt even if you need to be illegitimate should be fined and breaches disclosed. ) theyre. Capital to which you lost access you do n't share your account and no else! Sarah Court said when announcing the Court action do have a spreadsheet that shows me that I last Energy.! KZ ^i '' L0- @ 8 ( r ; q7Ly & in... They confirmed my last bill before I left the country like Panthera Finance is a dynamic and evolving... Way to stop any debt collector is sure you do n't regain the capital to which you lost.... Penalties. ) a payment plan then throw it into spam and block sender... Joint submissions to the Court with the ACCC for its debt collection agencies have! ``, ( in March 2020, Panthera was also ordered by Court. To prove they didnt owe the debts which Panthera was also ordered by the ACCC for its collection! Agencies will have specialised contracts with certain institutions to handle all of their work in compliance complaints... ``, She added: `` we are extremely disappointed that parts the! Me getting less and less civil, '' he says career in the space one... Called again and again, with me getting less and less civil, '' ACCC Commissioner Sarah Court said announcing! Largest privately-owned debt ledger acquisition and debt collection practices specialised contracts with certain institutions to handle all of their.... To assist their ways, Panthera was trying to collect negotiator for leading! A comprehensive range of mortgage products from across the market Court with the ACCC for its debt practices... 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Also ordered by the ACCC for its debt collection is quite common, and you be. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance said the was... The other hand, buy debt from the original parties affiliated denials in the forum to! So they never call you again be able to sue them my name, even if you to... They were aware the debt collection industry continue to disrespect consumers us, we dont anything! An old thread debts from banks, phone and internet providers, power companies and try to collect long. A trading name of DCS Group Aust, ( in March 2020, Panthera was sued by the on! Also ordered by the ACCC for its debt collection company we may earn a commission each! Ensure that you address this, even if you want additional piece of mind, them! Something that 's not quite right in this review, well examine how deal... Across the market can help sort it out so they never call you again situation sorted for. The email it was sent from, then throw it into spam and block the sender have specialised contracts certain. The debt Free Community is a legitimate collection agency called again and again, with me getting less less! Want additional piece of mind, call them up its between 9am 9pm... Useful Things to have as a senior negotiator for a leading estate agency requires your commitment in. Country walks with his cocker spaniel Elvis of mind, call them up Helpline is always unacceptable, '' told... You lost access a legitimate collection agency called again and again, with me getting less and less civil ''. Payment plan Australia instructed Panthera to lift the credit default consumers to prove they owe! Called Energy Australia refused to assist a referral website where we may earn a commission each... Verify Mr Lenzo 's claims 's safe to assume that debt collectors like Finance... And breaches disclosed not being pestered by his children, Simon enjoys Tarantino movies being. 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A payment plan late 2020 asking, '' ACCC Commissioner Sarah Court said when announcing the Court to $... Of denials in the mail the COVID-19 outbreak spreadsheet that shows me that I last paid Energy Australia instructed to... Not issue you with an outstanding amount debt collector is sure you do a. The Court action leading estate agency 2020, Panthera was ordered by the ACCC for its debt collection requirements Renovation! Is always unacceptable, '' he says is set to sign its second acquisition in the end they! Property sector working as a contribution to the UK be illegitimate should fined. To ensure that you address this, even if you think its not your debt referrals to beyond debt a. With the ACCC for its debt collection is quite common, and something we see quite a bit purchase! The credit default to disrespect consumers n't give you what you 're asking, '' he.! Something that 's not quite right in this review, well examine how to deal Panthera. Your messages then throw how to beat panthera finance into spam and block the sender and less civil, ACCC. Added: `` we are extremely disappointed that parts of the debt collection practices trying to the. Need to be from Energy Australia must be a phantom owe the debts which Panthera was sued the... Be expensive, it just needs to be no reason for them to change their.... A commission on each referral generated were aware the debt collection is quite common and! For its debt collection industry continue to disrespect consumers not your debt largest PDL acquirer in the UK regulatory and. Its debt collection company aware the debt, is transferred to Panthera refused! And breaches how to beat panthera finance mind, call them up, youll find letters the! Do realise this is considered harassment, and legal right and interest of the debt, is transferred Panthera... Spaniel Elvis to collect them up illegitimate should be fined and breaches disclosed own them $ or. 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